Warranty information
No warranty and/or guarantee work will be performed until payment is received in full.
1. Hardscape Warranty
1.1. This warranty covers any defects in materials and all installation and workmanship with the exceptions stated below. Refer to 1.3.
1.2. This warranty runs for a period of two years from the time of substantial completion of the landscape.
1.3. Exempt from warranty:
o Fading or discolouration of materials or products used.
o Efflorescence in concrete materials.
o Natural wear and tear of materials, including brick, concrete, natural stone, wood, and metal.
o Natural cracking, chipping, movement, colour variation, warping, splitting, shrinking, expansion, or other changes that are inherent to the characteristics of the material and are not the result of defective installation or workmanship.
o Damage to the landscape due to improper use, neglect, vandalism, animal damage, rock salt, de-icing products, or Acts of God.
o Damage caused after installation, including scratches, chips, dents, staining, misuse, abuse, impact damage, or damage caused by snow removal equipment.
o Minor settling of soil, planting areas, gardens, or other areas resulting from natural soil settlement or compaction following installation.
o Drainage issues, water accumulation, erosion, or changes in water movement resulting from existing site conditions, changes made by others, extreme weather conditions, or alterations to the property after installation, unless directly caused by defective installation or workmanship by Hammond Design & Landscape Ltd.
o Damage caused by work performed by other contractors, trades, utility companies, or homeowners after Hammond Design & Landscape Ltd. has completed its work.
o Damage or failure resulting from unknown or improperly located underground utilities, irrigation systems, drainage systems, electrical services, or other concealed conditions that were not identified prior to installation.
o Any work not fully and completely built and installed by Hammond Design & Landscape Ltd.
1.4. Concrete Pad Warranty
Concrete pads installed by Hammond Design & Landscape Ltd. are covered under this warranty for defects in installation and workmanship for a period of two years from the time of substantial completion, with the exceptions stated below.
1.5. Exempt from warranty:
o Cracking, shifting, settling, or damage caused by the installation, anchoring, fastening, or construction of a structure installed on or attached to the concrete pad by others.
o Damage caused by drilling, cutting, bolting, anchoring, or fastening into the concrete after installation.
o Damage resulting from the weight, movement, settlement, or structural failure of a structure installed on the concrete pad.
o Damage caused by construction equipment, materials, or other activities associated with the installation of a structure after completion of the concrete pad.
2. Plant Warranty
2.1. Plant material supplied by Hammond Design & Landscape Ltd. is guaranteed for one (1) year from the time of installation, provided that proper maintenance and protection has been performed (watering, weeding, cultivation, etc.) with the exceptions stated below. Refer to 2.3.
2.2. This warranty is limited to a one-time, free-of-charge replacement per plant within the given time period only.
2.3. Exempt from warranty:
o Under watered, over watered, or neglected plants.
o Vandalism, animal damage, or Acts of God.
o Any special request plants which are not hardy to our area (zone 4), as well as annuals, bulbs, Echinacea, cedars, and boxwoods.
o If the plant has been moved from its original location.
o Plants installed in pots or raised planters.
o Extreme weather conditions including prolonged temperatures above 30 degrees or below -20 degrees, snow damage, salt damage, and excessive rainfall.
o Damage caused by insects, disease, pests, or conditions beyond the control of Hammond Design & Landscape Ltd.
2.4. Trees and shrubs may show some stress immediately following planting; however, they will typically recover quickly with proper care. It is important to monitor your new plants closely. At the first sign of anything unusual, you must contact us immediately with your concerns so we can provide guidance to help maintain the health of your plant material and prevent further damage. Underwatering, overwatering, insect infestation, and lack of winter watering can all have adverse effects on young plants. Failure to notify us of issues promptly may result in your plant warranty being voided.
3. Lawn Warranty
3.1. This warranty covers over-seeding of seeded lawns and replacement of new sod installations with the exceptions stated below. Refer to 3.3.
3.2. This warranty runs for a period of 5 days from the time of installation.
3.3. Exempt from warranty:
o Under watered or neglected lawns.
o Vandalism, animal damage, or Acts of God.
o High traffic areas.
o Damage caused by improper irrigation, mowing, fertilizing, or lawn maintenance.
o Extreme weather conditions or excessive rainfall.
3.4. New lawns generally fail due to improper irrigation coverage. At the first sign of browning or other concerns, please adjust irrigation accordingly and contact Hammond Design & Landscape Ltd. immediately.
4. General Warranty Conditions
4.1. All warranty concerns must be reported to Hammond Design & Landscape Ltd. as soon as they are noticed. Failure to notify us promptly may result in the warranty being voided .
4.2. Hammond Design & Landscape Ltd. must be provided reasonable access to the property to inspect any concern before warranty work is approved or performed.
4.3. Hammond Design & Landscape Ltd. reserves the right to inspect and determine whether a reported concern is covered under this warranty and, where applicable, the appropriate corrective action.
4.4. Warranty coverage does not include maintenance, routine upkeep, or repairs resulting from conditions outside the control of Hammond Design & Landscape Ltd.
4.5. Any alterations, additions, repairs, or modifications made to the landscape by others after installation may void the applicable portion of this warranty.
4.6. Warranty coverage applies only to the original installation and does not extend to subsequent work, alterations, additions, or materials installed by others.
4.7. This warranty does not cover damage or failure resulting from extreme or unusual weather conditions, Acts of God, or other circumstances beyond the reasonable control of Hammond Design & Landscape Ltd.
